FAQ

1. How long does shipping take?

For standard shipping, you can expect your order to arrive within 3-7 business days. If you choose express shipping, your order will arrive in 3 days or less.

2. How do I get free shipping?

Orders over $95, without any added discounts, are eligible for free shipping.

3. How do I initiate a return?

To initiate a return, please contact us at hallowedfaithapparel@gmail.com within 30 days of receiving your item. Make sure your item is in the same condition as when you received it, with tags and in its original packaging.

4. What should I do if I receive a defective or damaged product?

If you receive a defective or damaged product, please contact us immediately at hallowedfaithapparel@gmail.com. We will evaluate the issue and make it right.

5. How long does a refund take?

Once we receive and inspect your return, we will notify you of the refund approval. If approved, you can expect to receive your refund within 10 business days on your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

6. What happens if my package is lost or misplaced?

If your package is lost or misplaced during shipping, please reach out to the shipping carrier listed in your email or text confirmation for further assistance. They will be responsible for locating the package and resolving the issue.

7. Do you ship internationally?

Yes, we do ship internationally. Please note that you may be responsible for any import taxes and duties imposed by your country.

8. Can I exchange an item?

Yes, you can exchange an item depending on availability. The fastest way to ensure you get the item you want is to return the original item and make a separate purchase for the new item.

9. What is the European Union 14 day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

10. Are there any other frequently asked questions?

If you have any other questions or concerns, please feel free to reach out to us at hallowedfaithapparel@gmail.com. We are here to help!